Highland Veterinary Hospital

839 SW Highland Avenue
Redmond, OR 97756

(541)548-6114

highlandvh.com


 

 

 

Patient Arrival Policy

 

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.

 

 Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.





Appointment Policy 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Walk ins are welcome but please remember that we will have to fit you in and you may have to wait a little.  Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If you are a new client or an existing client with a new pet please take the time to print our New Client form and bring it with you.  
 


For your convenience, 'drop-off' appointments are available. A 'drop-off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. There is an additional charge, called ward care, associated with any pet that is dropped off.  Usually we will ask you to 'drop-off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.

 

 
 

Payment Policy

We require full payment at the time services are rendered unless special arrangements are made ahead of time.

For your convenience, we accept:


*Cash
*Visa
*MasterCard
*American Express
*Discover
*Personal Checks
*Care Credit   
For more information on how to qualify for Care Credit please visit their website at: 
http://www.carecredit.com/